Refund policy
Return & Refund Policy
At Two Sands One Love™, we offer both ready-to-ship apparel and accessories and made-to-order or customized pieces created just for you.
All sales are final. We do not accept returns or exchanges for changes of mind, incorrect sizing selections, or personal preferences.
We encourage you to review all product details, sizing information, and customization selections carefully before placing your order.
Damages & Issues
We stand behind the quality of every piece we create.
Please inspect your order upon arrival and contact us as soon as possible, preferably within 5 days of delivery, if:
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Your item arrives damaged or defective.
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You receive an incorrect item.
To report an issue, email us at twosandsonelove@gmail.com with your order number and photographs of the item.
We will review the issue and work with you to provide an appropriate resolution, such as a replacement or refund, as applicable.
Order Changes & Cancellations
Ready-to-Ship Items
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has shipped.
Made-to-Order & Customized Items
Changes or cancellations cannot be guaranteed once production begins. Please contact us as soon as possible after placing your order, and we will do our best to accommodate.
Exchanges
We do not offer exchanges at this time.
Your Rights
This policy does not affect any rights you may have under applicable law.
Questions
If you have any questions before placing your order, we’re always happy to help. Contact us at twosandsonelove@gmail.com